Payment and Refund Policy

At Popular Sourcing Inc., we strive to make payments and refunds as seamless and transparent as our sourcing services. Since 2019, we’ve served over 4,500 clients across 50+ countries, including ASI, PPAI, SAGE, PSI members, Amazon/Shopify sellers, enterprises, and SMBs, with secure and flexible payment options and a clear refund policy to ensure your peace of mind. Below, we outline our straightforward approach to payments and refunds to support your customized product needs.

Flexible Payment Options

  • What We Offer: We accept a variety of payment methods, including bank transfers, credit cards, and secure online payment platforms (e.g., PayPal, Stripe). For enterprises, we offer tailored credit terms (e.g., net 30 or net 60) to support large-scale projects. Payments are processed in multiple currencies (USD, EUR, etc.) to suit your market.

  • How It Works: After approving your quote, you’ll receive a detailed invoice with payment instructions. A deposit (typically 30%) secures your order, with the balance due before shipping or per agreed terms.

  • Why It Matters: Flexible options and secure transactions streamline your sourcing process, saving you time and ensuring financial ease.

  • Example: An ASI member paid a 30% deposit via bank transfer for 5,000 branded pens, with the balance covered under net 30 terms, ensuring budget flexibility.

Transparent Pricing

  • What We Offer: All quotes are factory-direct with no hidden fees, providing full transparency on product, customization, and shipping costs. We include detailed breakdowns in every invoice.

  • Why It Matters: Save up to 30% compared to traditional suppliers, with clear costs upfront to support your budgeting needs.

  • Example: A Shopify seller received a transparent quote for 2,000 custom tote bags, saving 25% with no surprise fees.

Hassle-Free Refund Policy

  • What We Offer: Our defect compensation policy guarantees refunds or replacements for any products that fail our free 1-by-1 inspections or arrive defective. Refunds are processed within 7 business days for verified issues, with no restocking fees for defective items.

  • How It Works: If you receive a defective or incorrect product, contact your dedicated agent within 14 days of delivery. We’ll verify the issue and issue a refund or replacement promptly. Non-defective returns may be subject to a small processing fee, depending on order specifics.

  • Why It Matters: Our zero-defect commitment ensures your satisfaction, protecting your brand and budget with risk-free sourcing.

  • Example: A PSI member received a full refund for 100 defective keychains, processed in 5 days, maintaining their campaign timeline.

Secure Transactions & Support

  • What We Offer: All payments are processed through secure, encrypted platforms, compliant with international standards. Our dedicated support team assists with payment queries, refund requests, or custom terms, ensuring a smooth experience.

  • Why It Matters: Secure payments and responsive support build trust, letting you focus on your business or campaign.

  • Example: An enterprise client used our secure platform to pay for 10,000 branded notebooks, with support resolving a billing query in 24 hours.

Why Trust Our Payment & Refund Process?

  • Flexible Terms: Credit options for enterprises and multiple payment methods for all clients.

  • Transparent Costs: No hidden fees, with savings of 20-30% on every order.

  • Risk-Free Guarantee: Full refunds or replacements for defective products.

  • Secure Payments: Encrypted transactions for your peace of mind.

  • Dedicated Support: Expert agents available to resolve any concerns quickly.

Ready to start sourcing with confidence? Request a free quote today and experience our seamless payment and refund process tailored to your needs!